Most people have never made a non-fault accident claim before. Here’s exactly what happens from the moment you call us.
When you call, we’ll ask a few straightforward questions about the accident: what happened, whether anyone was injured, and whether your car is still driveable. This lets us confirm you’re eligible for a non-fault claim and work out what you need most urgently.
There’s no obligation at this stage, and the call costs you nothing.
If your car can’t be driven, we arrange recovery from the scene or from wherever it’s currently sitting, and secure storage until repairs can begin. You don’t need to organise a thing.
We provide a replacement vehicle that’s like-for-like with your own — matched to your vehicle class, not a smaller downgrade. You keep it for as long as your car is off the road, so your daily life isn’t disrupted.
If you drive for a living, tell us when you call. We’ll prioritise getting you back on the road, because every day off the road is income lost.
Your car goes into our insurance-approved repair network, where it’s repaired to full standard using quality parts. We handle the booking, liaise with the garage, and keep you updated on progress — you don’t need to chase anyone.
This is the part most people dread, and it’s the part we take off your hands entirely. We handle communication with the at-fault driver’s insurer directly and recover all costs from them. You don’t pay an excess, and your own no claims bonus stays intact.
Once repairs are complete and quality-checked, your car is returned to you and the replacement vehicle goes back. Nothing to pay, nothing outstanding.
If you’ve been injured in the accident, lost earnings through time off work, or incurred other costs, we can connect you with our specialist legal partners. They’ll advise you on what you may be entitled to recover and pursue it on your behalf, under their own regulated advice.
Call 02039671999 and our team will explain the process and arrange the next steps.
