Call us on 020 3967 1999 Available 24/7 FCA-authorised partner Trusted by drivers across the UK
Start My Claim
Dedicated
handler
UK-wide
support
Like-for-like
vehicle
No excess
to pay
Non-Fault Accident Support

Been in a Non-Fault
Car Accident? We
Handle Everything.

Keystone manages repairs, replacement vehicles, recovery and storage after a non-fault accident, at no cost to you where eligible.
A dedicated personal team — not a call centre
No excess to pay
No impact on your no claims bonus
Like-for-like replacement vehicle
UK-wide recovery and repair coordination
Call us on 020 3967 1999
Request a Callback Start My Claim
No excess
to pay
No claims bonus
protected
Like-for-like
replacement vehicle
FCA-authorised
specialist partnership
UK-wide recovery
& repair
OUR PROMISE TO YOU

Your claim. Our responsibility. No cost. No hassle.

No excess
to pay

You won’t pay a penny.
Eligible costs are recovered
from the at-fault driver’s
insurer.

Your no claims
bonus is protected

A non-fault claim won’t
affect your no claims
bonus.

Like-for-like
replacement vehicle

We provide a suitable
replacement vehicle so
you’re not left without
transport.

FCA-authorised
specialist partnership

Your claim is supported
through our partnership with
FCA-authorised claims and
legal specialists.

UK-wide recovery
and repair

Nationwide accident
recovery and our trusted
repair network keep you
moving.
Swipe left or right
You’re in safe hands from start to finish.
We deal with the insurers, garages and hire companies – so you don’t have to.
After a Non-Fault Accident

What to do after a non-fault accident

You don’t need to deal with insurers, garages, hire companies or recovery providers yourself.
Keystone takes care of everything and coordinates the whole process for you.

What to do next

Make sure everyone is safe
Collect the other driver’s details
Take photographs and record witnesses
Contact Keystone
Let the Keystone team arrange everything
We help coordinate repairs, recovery, replacement vehicles and the next steps.
Start My Claim
Why Choose Keystone

Why drivers choose Keystone

After a non-fault accident, you deserve clear answers and personal support.
We take care of everything from start to finish, so you can focus on getting back on track.

A Dedicated Small Team

Customers speak to
familiar people instead of
repeatedly explaining their case.

Specialist Regulated
Partnership

Claims and legal matters
are supported through an
FCA-authorised partnership.

Our Essex
Repair Network

Hands-on repair coordination
through the network
based in Grays.

No Cost, Excess or
No-Claims Impact

Eligible costs are recovered
from the at-fault driver’s
insurer.
Swipe left or right
Personal support
FCA-authorised
specialist partnership
Essex-based
coordination
UK-wide support
BEYOND VEHICLE DAMAGE

We help you recover
more than just your car.

A non-fault accident can impact many areas of your life.
You may be entitled to claim for more than you think.
You may be entitled to recover the costs of:
Personal injury
Compensation for physical and psychological injuries caused by the accident.
Time away from work
Claims for time taken off work during your recovery or treatment.
Loss of earnings
Recover the income you have lost due to the accident.
Travel expenses
Costs for taxis, public transport or alternative travel arrangements.
Damaged personal belongings
Cover for personal items damaged in the accident.
Other uninsured costs
Any other reasonable out-of-pocket expenses you have incurred.
Specialist legal partners, not insurance companies, manage your claim.
We connect you with FCA-authorised legal specialists who will advise on and manage your personal injury and financial loss claim. You pay nothing for this service – fees are recovered from the at-fault driver’s insurer.
Regulated legal advice by FCA-authorised specialist partners.
We’re here to make the process simple, supportive and stress-free.
You focus on recovery – we’ll handle the rest.

REQUEST A CALLBACK

Complete the form below and one of our advisers will call you back at a time that suits you.
Local Expertise, UK-wide Support

Essex-based repair network.
Support across the UK.

Our repair network is based in Grays, Essex, while our recovery
and claims coordination services are available across the UK.

Trusted local coordination

Our repair network is based in Grays, Essex, where we manage high-quality, insurance-approved repairs. We coordinate recovery, repairs and claims support for drivers across the UK.

Repair network based in Grays, Essex
Insurance-approved repair coordination
UK-wide recovery and claims support
Dedicated personal service from start to finish
Local repair expertise
Nationwide coordination
Clear communication