An accident management company handles everything that follows a non-fault road traffic accident — vehicle recovery, a replacement vehicle, repairs, and recovering the costs from the at-fault driver’s insurer. Rather than dealing with insurers, garages and hire companies separately, you deal with one point of contact.
A non-fault accident is one where you weren’t to blame — for example, being hit from behind, hit while parked, or hit by a driver who pulled out or changed lanes into you. If you’re unsure whether your accident qualifies, call us and we’ll tell you honestly.
You can, but claiming through your own policy often means paying your excess upfront, risking your no claims bonus, and potentially seeing your premium rise at renewal — even though the accident wasn’t your fault. Claiming against the at-fault driver’s insurer avoids all of that.
No. You’re entitled to have your losses covered by the at-fault driver’s insurer instead. That’s the route we take on your behalf.
Usually yes. Most policies require you to notify them of any accident, even one you’re not claiming for. Notifying them is not the same as making a claim. Check your policy wording, or ask us if you’re unsure.
Nothing. All costs are recovered from the at-fault driver’s insurer.
No. Because you’re not claiming through your own policy, there’s no excess to pay. If you’ve already paid one, we can help you recover it.
No. Your no claims bonus is tied to claims made against your own policy. Since the claim is made against the at-fault driver’s insurer, yours is unaffected.
Insurers ask about all accidents regardless of fault, so you must declare it. However, a properly recorded non-fault accident where costs were recovered from the other party generally has far less impact than a claim paid out by your own insurer.
No credit check and no deposit.
We move as quickly as possible, and in many cases can arrange a vehicle the same day or the next working day, depending on when you call and your location.
A like-for-like replacement matched to your own vehicle class — not an automatic downgrade to the smallest car available.
For as long as your vehicle is off the road being repaired. If your car is written off, you can usually keep the replacement until your settlement is agreed.
The at-fault driver’s insurer. Not you.
Tell us when you call. We’ll do everything we can to provide a vehicle suitable for private hire or taxi work so you can keep earning.
At an insurance-approved garage within our repair network, using quality parts and experienced technicians.
You’re not obliged to use the garage your insurer recommends. We use an approved network to guarantee repair standards, but if you have a specific garage in mind, speak to us.
It depends on the extent of the damage and parts availability. We’ll give you a realistic estimate once the vehicle has been assessed, and keep you updated rather than leaving you guessing.
If it’s beyond economical repair, we’ll help you pursue its pre-accident market value from the at-fault driver’s insurer, and can keep you in a replacement vehicle while that’s resolved.
Repairs are carried out to insurance-approved standard using quality parts appropriate to your vehicle.
Yes. If you’ve been injured, our specialist legal partners can advise on and pursue a personal injury claim on your behalf against the at-fault driver’s insurer.
Yes, if you’ve lost income as a result of the accident — for example, time off work due to injury, or being unable to work while your vehicle was off the road. Our legal partners can advise on what’s recoverable in your circumstances.
Potentially your excess, travel costs, medical and rehabilitation expenses, and personal property damaged in the accident such as a phone, glasses, clothing or a child car seat.
For personal injury claims in England and Wales, the general time limit is three years from the date of the accident, though exceptions apply. Start as early as you can.
Not for the vehicle side — that’s what we handle. For injury and financial losses, we’ll connect you with our specialist legal partners. You’re always free to instruct a solicitor of your own choosing instead.
As soon as it’s safe to do so. The sooner we’re involved, the sooner we can arrange recovery and a replacement vehicle, and the stronger the evidence gathering is.
Your details and vehicle registration, the other driver’s details and registration if you have them, what happened and where, whether anyone was injured, and any photos, dashcam footage or witness details.
Liability disputes do happen. We work with the available evidence — dashcam footage, photographs, witness statements and police reports — to establish what happened. This can extend timescales, and we’ll be upfront with you about that.
There are still routes to recovering your losses in these situations, including via the Motor Insurers’ Bureau. Call us and we’ll explain your options.
The vehicle side is usually resolved within weeks. Injury claims typically take longer, since they can’t be settled properly until the full extent of any injury is understood. We’ll keep you updated throughout rather than leaving you in the dark.
No. You’re free to claim through your own insurer or instruct any solicitor or accident management company you choose. We’d like you to choose us, but the decision is entirely yours.
Call our team and we will explain your options honestly and clearly.
